Refund policy

 

Dear costumer ,we will do everything in our power to ensure that you are satisfied with your purchase.

As a result of running a ‘made-to-order ’ business model this means we don't hold any inventory and we actually work with production partners to produce our inventory as needed So, as our customers place orders with us, we place orders with our suppliers to produce the items for them! We do this to keep our costs low, and quality high.

With that said, we want to offer a quality guarantee for you. You can expect to receive the item you ordered from us quickly, without any defects.

Because we produce our items on demand with our production partners, we reserve the right to deny a refund or exchange for other reasons.

For defective items : If your item arrives damaged or with a print defect, we'll offer you a replacement or a refund and let you keep the item please email us photo evidence within 5 days of receiving your items 

cancellations : we can only offer cancellations within 24hours after your order has been placed. For more information, please email  info@newfabrica.com 

Return policy 

Please send an email to info@newfabrica.com to return your product. We will send you further details concerning the process depending on your country within 24 hours.

Exchange policy 

Exchanges are not possible